Cleaning Services That Meet Your High Standards
No one is immune to a messy home. No matter how hard we try, schedules get hectic, and before we know it, our house can look a little rough around the edges. That’s why we provide cleaning services to help your house feel like a home again!
FAQ’s
Pricing
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Our primary services are deep and classic (maintenance) cleans.
Additional services that we offer are:
• Move-out/move-in clean
• A la carte services (appliances, laundry, etc.)
• Select commercial cleanings
To request a service, fill out our quote form. You can also reach out to us at hello@goldenrulecleaningco.com or call us directly at 828-276-2464.
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Your home is unique, so each quote is custom tailored to exactly what you need. Elements such as kids, animals, daily living, and home layout factor into the time and work it takes to get the job done. The easiest and fastest way to get a quote is submit a request via our online request form.
Please note all quotes in our online booking system are approximate and subject to change at the time of service based on the condition of the house and chosen services for your appointment.
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Our cancellation policy is designed to respect both your time and the time of our dedicated crew members. Here's what you need to know -
Securing Your Appointment:
To confirm and hold your cleaning appointment in our schedule, we require a deposit from new clients. This deposit is a crucial step in the booking process, providing assurance for both parties. Upon sending your deposit, you will receive a booking confirmation detailing the scheduled date and time for your cleaning service. This deposit will then be applied toward the total balance of your cleaning appointment.
Cancellation Notice and Fees:
48-Hour Notice: If for any reason you need to cancel your scheduled cleaning service, we kindly request that you inform our office in writing via email at hello@goldenrulecleaningco.com at least 48 hours before your appointment is due to begin. This allows us to manage our schedule and resources efficiently.
Less Than 48-Hour Notice:
For cancellations made with less than 48 business hours' notice, a fixed cancellation fee of $150 will be applied. This fee directly supports our crew members, compensating them for the lost work opportunity and helping maintain their predictable income.
Less Than 24-Business-Hour Notice:
Should we receive a cancellation notice less than 24 hours before your appointment, a cancellation fee equivalent to the full price of your scheduled cleaning will be charged. This policy is in place to ensure that our crew members, who depend on a stable schedule for their livelihood, are compensated for the sudden change in plans.
Non-Refundable Deposit:
It's important to note that once a deposit is made to secure an appointment, it is not refundable upon cancellation. This policy is part of our commitment to ensuring that our teams are prepared and scheduled efficiently, ready to provide the high-quality service you expect from us.
We understand that plans can change, and we strive to be as flexible as possible by setting these policies. They are designed to balance fairness to our clients with the need to provide stability and support to our hardworking team members.
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At Golden Rule Cleaning Co., we understand that plans can change, and we're here to accommodate your rescheduling needs. For any rescheduling, please inform us as soon as possible via phone or email at hello@goldenrulecleaningco.com, ideally with at least 48 hours' notice before your scheduled appointment. This helps us manage our team's schedule effectively.
Last-Minute Changes:
If you need to cancel or reschedule less than 24 business hours before your appointment, we'll have to charge the full cleaning fee. This policy is in place to fairly compensate our dedicated employees for their scheduled time. Of course, we understand life's unpredictability and will accommodate exceptions for emergencies or sudden illnesses. Thanks for your understanding and helping us keep things fair for everyone involved!
Payment
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A $150 non-refundable deposit secures your slot, applicable towards a rescheduled service.
Full payment is due at the time of service. All transactions will be processed via Jobber, and you’ll be invoiced at each appointment. If you'd like, we can set up automatic payments to your preferred method. Please note, we require a credit, debit or ACH method on file, even if you choose to pay with cash or check.
Late payments attract fees, so please keep them timely!
We aim to make the payment process as straightforward and flexible as possible, allowing you to choose the method that works best for you.
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Tips are not expected but always appreciated. If our team exceeds your expectations, feel free to include a cash tip, or you can include it with your online payment by adding it to the “Tips” section of your invoice. These tokens of appreciation go directly to our dedicated employees. At Golden Rule Cleaning Co., we're all about providing top-notch service, and your generosity towards our staff is greatly valued.
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Of course! Gifting a sparkling clean home to your friends or family is a wonderful idea, and we're here to help you do just that. Simply head over to our website [insert link here] to grab a gift certificate. And guess what? You can even add it to a gift registry to make your thoughtful gift a perfect surprise for any special occasion. It’s a fantastic way to spread a little love and cleanliness!
Cleaning Process
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Our cleaning services cover a broad spectrum of areas based on our comprehensive cleaning checklist. If there’s a specific area you’d like us to focus on, please mention it during the walkthrough. We’re equipped to handle everything from general cleaning to specialized tasks like marble countertops and log homes. However, we do have some limitations: we do not clean patios, balconies, outside windows, window screens, chandeliers, behind large appliances, aluminum blinds, or China dinner sets due to potential damage risks. Our main goal is to achieve the level of cleanliness you desire for your home.
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We'd love to give you a precise cleaning time, but it really does depend on a few things like how your home is set up and the specific services you've picked. Our philosophy? We clean not just by the clock but until everything's just right. We promise to focus on delivering a thorough clean, tailored to the unique needs of your space. Trust us to take the time needed to make your home shine!
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For safety and insurance reasons, our cleaning team is unable to move heavy furniture or appliances, such as fridges, stoves, washers, and dryers, that weigh over 30lbs. If you're looking for cleaning under or behind these large items, we kindly ask that you move them prior to our arrival. Once these items are moved, we'll be more than happy to vacuum, wash, and clean the exposed areas thoroughly. This policy helps us ensure the safety of our Cleaning Consultants while providing you with the detailed clean you desire.
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We take pride in using our own homemade, non-toxic cleaning solutions. Crafted with care, these products are safe for all occupants of your home, pets included, without compromising on quality. Our commitment to high-quality, pet-friendly cleaning products is just one of the ways we strive to meet your cleaning needs effectively and safely.
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Yes, we bring our own cleaning equipment and supplies to every appointment with everything necessary to provide your home with a thorough clean. This includes high-quality Miele and/or Riccar vacuums, mops, cloths, and more, all sanitized between uses to ensure the highest hygiene standards. We also accommodate homes with pets by using dedicated equipment to avoid any allergy or contamination issues.
For health, safety, and insurance reasons, our team exclusively uses our own cleaning products and equipment. This ensures the highest quality clean with your safety and our standards in mind. Relax and leave the cleaning to us—we’ve got it all handled for you!
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We're glad you've found a Cleaning Consultant you love! Feel free to request them by name for your next appointment and we'll do our best to accommodate your preference, subject to their availability.
At Golden Rule Cleaning Co., we're a close-knit team of individuals on diverse career paths, which means faces may change as our team members grow. However, we're committed to providing consistent, high-quality cleaning every time, ensuring all our staff are well-acquainted with your home to meet your needs. Your satisfaction is our priority!
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At Golden Rule Cleaning Co., we're thoughtful about who joins our team, focusing on trustworthiness and a genuine desire to serve each and every customer. First and foremost, we need to ensure that you are comfortable and can trust who comes into your home. All of our team members must pass a comprehensive background check and drug test as well as multiple interviews before joining us. We make sure that they are a good fit and have a kind heart with a willingness to serve you above and beyond.
We offer a living wage, champion equal opportunity, and support our local community. At Golden Rule Cleaning Co., it's about more than clean spaces; it's about supporting dreams and giving back to the community.
Logistics
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We service the following areas in Western North Carolina:
• Waynesville
• Maggie Valley
• Jonathan Creek
• Iron Duff
• Lake Junaluska
• Dellwood
• Hazelwood
• Clyde
• Balsam
• Woodrow
• Canton
• West Canton
• Crabtree
• Fines Creek
• Sylva
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We love pets of all types! For their safety and ours, please make sure your pets are contained during our cleaning visits. Whether it’s a cozy room, a nice walk, or daycare, we appreciate your effort to ensure a smooth cleaning process.
Feel free to share details about your pets in your profile so we can take extra care. We understand every pet is unique and promise to be as accommodating and respectful as possible to your special family members!
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It's entirely up to you whether you want to be home during the cleaning. Our team is reliable, trained, and dependable, so you can feel confident about leaving your home in our hands. Many clients prefer to use the time to focus on other tasks, but if you choose to stay, that's perfectly fine too. Whatever you decide, trust that we’re dedicated to making your home spotless and secure.
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For easy access to your home, you can leave a key or fob in a secure spot, use an envelope labeled "Golden Rule Cleaning Co." for mailbox key drops, or share your door/garage code with us. If there’s an alarm, please provide the code or disarm it before we arrive. We ensure your keys are safely managed and returned upon request. Our aim is to make entry and exit seamless so we can focus on delivering a spotless clean for you.
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We sure can! Our Cleaning Consultants are fast, efficient and will stay out of your way while you work during your cleaning appointment. If you have a meeting, please let us know so our cleaner can prioritize your workspace accordingly.
Safety + Standards
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Health and safety in your home is our specialty! All Cleaning Consultants are trained in techniques to thoroughly disinfect all high touch surfaces and areas of common concern. If you or anyone in your household feels unwell, please let us know ASAP to reschedule. These steps help us keep your home healthy and clean while protecting everyone involved.
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Absolutely, our team at Golden Rule Cleaning Co. LLC is fully insured. While we do provide worker’s comp and liability insurance, we believe in safety first. We don’t climb high or lift heavy objects, and we’re cautious with potential hazards, always ready to recommend specialized services when needed. Plus, our thorough hiring process includes background checks and training to ensure you get friendly, trustworthy, and skilled Cleaning Consultants. We pride ourselves on being as meticulous with our team as we are with our cleanings!
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We believe honesty is the best policy, and we will let you know if we accidentally break or damage something. If something does get damaged that we did not notice, please report it within 48 hours of the service. We do our best to replace the damaged item when possible.
We understand some items are irreplaceable or hold sentimental value. We encourage you to secure these items or clearly mark them with a "DO NOT TOUCH" note to prevent any accidents.
For significant damages where our insurance gets involved, we ask for your cooperation and patience during the process. It's important to us that we resolve any issues promptly and satisfactorily, staying true to our commitment to treating your home with the utmost respect and care.
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At Golden Rule Cleaning Co., we're committed to your complete satisfaction. If you're not 100% happy with our cleaning, just let us know within 24 hours, ideally with photos of any areas that didn't meet your expectations. We understand that no one's perfect, and we promise to return within 2 business days to make things right, at no extra cost to you. We want to ensure you're thrilled with your clean home!
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We value the safety and well-being of our Cleaning Consultants. If your appointment is canceled due to extremely bad weather, we will contact you immediately and you will be rescheduled as close to the originally scheduled cleaning date as possible.
A cleaner home has never been easier!
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Book a Walkthrough
We’ll walk through your home, room by room, and go over everything you get with a Golden Rule Clean.
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You'll Pick a Cleaning Package
We have cleaning packages that fit any home or lifestyle!
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Relax, We've Got You Covered!
We can schedule regular cleanings to keep the dust bunnies at bay or find a schedule that works for you!